Terms and Conditions
[Last Updated January 10, 2021]
Welcome to Easy Cars Japan. The EasyCars.jp website is Japanese-owned and operated privately by EXINEX CO., LTD. Japan. Easy Cars Japan site is EXINEX CO., LTD Property.” By using any EXINEX CO., LTD. Property and its related services, and products, you agree to be bound by these terms and conditions (“Terms”). You also accept the Terms when you create an account, make a purchase as a guest, or log in to any EXINEX CO., LTD Property. We may make changes to any EXINEX CO., LTD Property, and the Terms. It is your responsibility to review the Terms for updates or changes. If you do not agree with the Terms, you should not use the EXINEX CO., LTD Properties.
Information on Our Site
We try to be as accurate as possible with the information we present on EasyCars.jp We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that the product description or other content is accurate, complete, or error-free. Prices and promotions are subject to change and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.
Paying for Your Order
Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in-store. For digital items, we’ll charge your payment method when you initiate the download of the product, or the product is placed in your account and available for use. For special delivery items, we’ll charge your payment method when you confirm a delivery time. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may influence your available credit line. If a preauthorization of a pre-order expires before fulfillment, the preauthorization will be reversed and another preauthorization will be made closer to the confirmed availability date.
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per household, per order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.
We accept order cancellation within 24 hours from the time order has been placed or before we have received the confirmation message for back-orders items are not in stock. cancellation cannot be accepted 24 hours after the time order has been placed or after we have received the confirmation for back-orders,
Receiving damaged item
If the item you received is damaged, please follow the following steps in order to get your refund.
Step1. Contact our sales team immediately at [email protected] when you notice the damage to the item and attach photos of both the damaged product and the package.
Step2. Immediately contact your local post office or the courier who delivered the package to file a damage report. We will also file the report from our side with the courier company.
Step3. After we receive the investigation results from the courier, we will decide on the refund amount and contact the customer.
It’s very important to note that keep the damaged item unused and the package in its original received condition. Any later alteration or insufficient evidence will cause the claim declined and we will not be able to refund the customer in such a case.
The EasyCars.JP agent to receive notifications of claimed infringement can be reached by:
Office: +81-3-4578-1839 | Mobile: +81-70-8464-4864 (Viber, WhatsApp, Line)
Disclaimers and Limitations of Liability
EASYCARS.JP PROVIDES THE ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE EASYCARS.JP ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY EASYCARS.JP WILL MEET YOUR REQUIREMENTS, OR THAT IT WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
ANY WARRANTY ON ANY PRODUCT SOLD THROUGH A EASYCARS.JP IS PROVIDED BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EASYCARS.JP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY EASYCARS.JP OR ANY PRODUCT OR SERVICE PURCHASED THROUGH A EASYCARS.JP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH A EASYCARS.JP BY GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD.